UNIVERSITY PORTAL USER EXPERIENCE: A CASE STUDY OF UNIDEL

Authors

  • Richard Oveh O.
    Department of ICT, Faculty of Computing, University of Delta, Agbor, Delta State
  • E Atomatofa
    Department of Cybersecurity, Faculty of Computing, Delta State University of Science and Technology, Ozoro, Delta State, Nigeria
  • U Okafor O.
    richard.oveh@unidel.edu.ng

Keywords:

Academic information, Portal, university, User experience

Abstract

University portal websites play a crucial role in providing academic information and services to students, faculty, and staff. Research has shown that usability and user experience are key factors in the success of these portals. This paper evaluates the usability and user experience of UNIDEL’s portal to improving digital experience in universities. Quantitative method was used to obtain data from undergraduate students at UNIDEL. A google form was created and dropped randomly in various WhatsApp groups. 70 responses was obtained. The result shows that while the portal effectively supports administrative tasks, its potential as an engagement tool remains underutilized. Enhancing interactivity by linking to learning management systems or adding richer, more responsive support materials could transform the portal from a predominantly transactional service into a more dynamic hub that encourages daily use and deeper academic involvement.

Dimensions

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Distribution of Respondents by Level of Study

Published

28-10-2025

How to Cite

Oveh O., R., Atomatofa, E., & Okafor O., U. (2025). UNIVERSITY PORTAL USER EXPERIENCE: A CASE STUDY OF UNIDEL. FUDMA JOURNAL OF SCIENCES, 9(11), 219-226. https://doi.org/10.33003/fjs-2025-0911-3269

Issue

Vol. 9 No. 11 (2025): FUDMA Journal of Sciences - Vol. 9 No. 11

Section

Research Articles
Copyright & Licensing

Copyright (c) 2025 Richard Oveh O., E Atomatofa, U Okafor O.

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Oveh O., R., Atomatofa, E., & Okafor O., U. (2025). UNIVERSITY PORTAL USER EXPERIENCE: A CASE STUDY OF UNIDEL. FUDMA JOURNAL OF SCIENCES, 9(11), 219-226. https://doi.org/10.33003/fjs-2025-0911-3269